Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. It's been consistently slow on upload for almost a year. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. I have had slow speed for 2 weeks. samknows/real speed to hub is showing <100mb. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. This evening I ran the Virgin Media speed test. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Virgin media mobile internet slow Slow internet compensation . I can upload the network levels and hopefully someone can help understand what exactly the problem is. Below 40ms (milliseconds) is a superfast and stable connection. . 3 stars. Amount of compensation. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. mockridge@virginmedia. 1. For further info on anything else in regards to. Your slow data speeds are typical in many areas on O2. 1 router mode or 192. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. How to make a complaint via phone. Broadband, TV and Landline offers . Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Virgin Media has a rating of 1. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. My Virgin Media. Check out the do's and don'ts, in our Community FAQs. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Speed test are averaging 300mb mark and carried out via ethernet connection. Hi I have been having issues with my connection dropping it is getting more frequent. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. . As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible. Gaming Support. Have been with Virgin Media for several years. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. I recently left Virgin Media and the process proved time-consuming and stressful. We bringVirgin Media has collected 1993 reviews with an average score of 1. BT and Virgin Media attracted the most complaints about pay-TV. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. Use the test below to see if the issue is at the Hub or device. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. . Reviewers complaining about Virgin Media most frequently mention customer service problems. Other computers in the office are working OK. Go to our service status page. on 100mbps package. Hi worsley, We hope you're well. 2 weeks ago. 83 per day if we don’t install your services on the promised day until installation’s completed. Virgin Media ranks 43rd among Cable Television sites. First call 0800 561 0061 - use the automated service to see if there is a local service issue. This speed is ideal for households with Gamers. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Speed. There are so many wifi specs. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. My Virgin Media. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Please feel free to add other people to the group who. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. 3) In the past 3 months I have not changed any software. Community Fibre and Virgin Media tie for the best broadband speed. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. After finally giving notice, my husband suddenly starting received daily missed calls. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Run a broadband speed test. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. If the speed is 10 check the cables are ok. It's consistently worse at night, and today has been basically unusable (<1Mbps). Having issues with broadband speed . 8 comments. 22-04-2023 10:19 - edited 22-04-2023 10:20. Rating: 2. This has only happened recently though. Click Begin and speedtest. Missed appointments. My Virgin Media makes managing your account easier with all your information in one place. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. do the same at the computer - check the computer is connected at 100 & not 10. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. I have reb. Next, tap Check. Sign in . The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. A Virgin Media engineer visited my property after I reported slow download speeds. I am getting very slow read speed from my office VPN connection. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. I phoned the technician team and asked. This may not be the closest location to where you live. TV on the go. The Financial Ombudsman Service Exchange Tower complaint. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. I know something is wrong with my Internet, I just want an engineer out. If your problem isn't getting a response, make yourself heard in public. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Download speeds typically almost always hitting 200 Mbps. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. 1/9. 1. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. 3. Virgin Media 50mbit customers complaining. Online chat: You should see the option to start a chat on Virgin Media's website. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Email: enquiry@ombudsman-services. 7 Mbps (mean 119. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Your wifi devices many not have the latest spec in them also. We have also checked to see what the situation is with regards the latency issues, and. Jun 09, 2023 10:50 am EDT. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. 032%. Very Slow Network speed. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Online chat: You should see the option to start a chat on Virgin Media's website. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 02. Slow Broadband speed. When i do a speed test on testmy. I also have a Hub4, but run in it Modem mode, with my own router. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). The virgin service-status page reliably shows "there are no faults in the area",. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. Reliability. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. net app from the app store for your mobile device. 2 Mbps (at 1833 and 1835). Tuning in. Occasionally I'll get 20 Mbps. uk I can’t. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Also are you connecting via 2. User reports indicate no current problems at Virgin Media. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. . 0/ 5 (451 votes cast)To run a test: Go to speedtest. M100: This comes with an average upload speed of 108Mbps. Reliability. Virgin Media ranks 43rd among Cable Television sites. Wifi speed depends on so many things. The Virgin Media team is available Monday through Friday, 8 a. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. uk. Click the lower link (Share Live Graph) then, click generate. Or 0345 454 1111* from any other phone. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. My mobile network is way faster than my broadband. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. If it is the same as the 2820 then the 2820 isn't your limiting factor (at least up to ~50Mbps) 2. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. Leave it off for about 10 seconds. Step: 03: Let The Virgin Test Speed Results Load And See The Results. How to make a complaint via phone. This Code lets you know how to go about making a complaint and how to take it further if you need to. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Slow download, good upload speeds M350. Virgin Hub 3 Modem Mode Slow. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. Stream from Virgin Media. Thursday. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. VM has 8 weeks to resolve. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. This complaint form is for Virgin Media Ireland Customers only 3. Yet online, the company is absolutely blasted for poor customer service, slow speeds. com, but it did not help me to solve and fix my slow UPLOAD spead. Your wifi devices many not have the latest spec in them also. Speed. Simply test your broadband service, and if we find an issue we can help with a fix online. Volt Gig1. Excludes broadband faults and broadband network outages. The estimated fix date is: 03 NOV 2021 09:00. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. I'm specifically looking at torrenting. Broadband and phone deals. TalkTalk and Sky achieved scores of 54 per. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. This is then disrupted to the connected devices, so unless. I have had slow speed for 2 weeks. 3 stars. Go back to normal router mode as soon as the test is done. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. Reviewers complaining about Virgin Media most frequently mention customer service problems. 27-04-2023 20:00 - edited 27-04-2023 20:47. How to cancel your Virgin Media contract. You. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. 8Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period March 2021. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Virgin Mobile. I also have a new high-speed ethernet cable between both routers. Harassment complaint. I recently upgraded from 500MB to 1GB. An interesting comparison was speed on mobile upstairs was 10. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. If you have QoS on, turn it off and see if your speeds improve. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. Phone. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Virgin TV 360. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. 2. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. I have had slow speed for 2 weeks. A speed test completed on the Asus gives an average of 90 Mbps download and. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. on 15-09-2023 14:50. Rang and was told a new hub would be sent out to me and would arrive on 08. 6Mbps up. 168. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. Intermittent connection. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. Speak to your provider. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Legally I am due 50% of the advertised speed which was 200mbps. Every device tested provides the same 150 mbs Ethernet connection. I pay for the 350mbs package but last few speed tests have been around 130mbs. Check your broadband speed 2. Here’s how much we’ll credit you for the following service issues: £9. Enter 192. 6/9. Speak to your provider. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Also are you connecting via 2. I have raised this twice. How to make a complaint via phone. 1. Turn the hub. Slow Speed - Intermittent Signal Issue. I have done. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. stevenjbarrett75@yahoo. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Free downloads are available to all new and existing customers. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Mobile customers can also use the app to keep on. M100: This comes with an average upload speed of 108Mbps. 9 times out of 10, this fixes the problem. you could ca. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Our network delivers the fastest widely-available broadband speeds to homes and businesses. This speed is ideal for households with Gamers. Virgin Media 30 meg Superhub very slow + drop outs - getting nowhere with complaints. 2022. -2. Virgin Phone Switchover. How to fix Virgin Media slow internet speeds. If you feel that your downloads and your videos have been extremely slow, you might want to pay. The slow performance will be due to this packet loss. Broadband deals . Network Log. Tried this but the instructions did not apply to my old superhub 2. He also moved my connection on to a different tap. Community Experts online right now. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. Click on the “> Check router status” button. info@financial-ombudsman. The PC may not drawing data any faster than you are seeing reported by speed tests. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Package. Here's what I've done to get 'acceptable' speeds. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. With my phone standing next to the hub I'm getting 900mbps on wifi. M50: This comes with an average upload speed of 54Mbps. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Click on the “Networking” tab. Solution. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. Discover Virgin Media. , and Saturday and Sunday, 8. I phoned the technician team and asked. Hi. net as roughly 450mbps, broadbandspeedchecker. Overview. The best times to game online or make big downloads, for example, would be when connection is fastest. 4GHz network which does have slower speed. net will determine the best performing server to run your test on. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Re: O2 / Virgin Media Volt - Very slow speeds. Phoned up support tonight, who told me to reboot. My post code is GU2 8JA. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. 4 QAM256 1 2 147000000 7. Try the info below to find out if there is a service to the Hub issue or a local kit issue. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. . The download speeds available on Virgin Media are available to customers based on your speed package. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Computer Hardware, Software, Internet + ISP Forums. Packet loss, slow speeds, dropping connection. Slow Speed. The password is printed on the bottom of the Hub. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Virgin TV 360. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. Slow speed. Click on the “> Check router status” button. 7 tips to tackle internet speed issues. Post: You can send a letter to Virgin Media, Sunderland, SR43. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. Wed 23 Aug 2023 19. The download speeds available on Virgin Media are available to customers based on your speed package. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. . Home Phone. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. TiVo. 2022. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. So I decided to cont. V6. over 3. 1. 16. Amount of compensation. New confirmed good cables are the same. Nick Ansell/PA Wire. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. £8p/m extra or included with Gig1 or Volt. 00 mbps, latency 115 and the download speed was 278 mbps. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. Solutions tried: re-starting router; re-starting computer; updating drivers. I've tried restarting the hub and checking speeds in modem. 0 Kudos. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. D01 C9W8on 13-01-2023 12:13. You can use the Connect. Download speeds not as impacted. the Y axis of the graph is the connection speed. Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. To just to keep you updated we have now been advised there is a reported area fault in your area. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm.